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Our Solutions
For You...
Reception. Our Reception service eases the burden of your on site staff, while providing efficient, informative and helpful service for residents, prospects and vendor partners who need to contact your leasing office. We can help you configure just the right service ranging from highly automated and affordable solutions to all live agent robust solutions.
- Automated Reception. Our fully automated reception means you will enjoy a low cost and never miss another call again. As simple as a single mail box or as robust as several mail boxes with automated dispatch for maintenance emergencies.
- Assisted Reception. Our highly automated service has one or more opportunities for the caller to reach a live representative in the instances that you choose. Live representatives convey a better image to prospective residents and result in your gathering more names and contact information from interested prospects. Live representatives convey a better sense of caring and service to emergency maintenance callers and let you control when your staff is actually paged.
- Premier Reception. Our highest level of personal service has the most live representative interaction and uses a limited amount of automated features.
Maintenance. Our 24/7 Maintenance service greatly enhances resident satisfaction while providing timely and concise service requests to your maintenance staff and freeing up your leasing staff to focus on revenue generation and retention. Taking all or some of the maintenance calls out of your office frees up valuable leasing agent time. Our web based tracking system provides high visibility into property maintenance operations and lets you identify and proactively manage maintenance trends as they emerge. The tracking system can be tightly integrated into your property management software for greater efficiency. We can provide the tracking system that fits your needs or likely support the system that you have.
Outbound Resident Communications. Let us help you leverage your property staff when it comes to resident communications.
- Rental Reminders & Soft Collections. Early in the month let us contact those residents that did not pay their rent on the first of the month. We will work with you on getting timely data from your system, then choosing the best approach or series of approaches: email, automated voice message, live voice reminder ? we can even collect the rent for you over the phone.
- Resident On-Boarding. We can call after move in to make sure that you new resident has received all the services that you intended and is comfortably settled in your community.
- Satisfaction Surveys. We can confirm the satisfaction levels of all or of selected residents whether event triggered like after a maintenance service experience, annual benchmarking, or prior to lease renewal.
- Appointment Setting and Reminders. We can help you with appointment setting and reminders whether related to the lease renewal process or other activities.
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